Contact Us
We Would Love To Help You.
If you have any queries about an order, want to know more about our products, or our brand, please get in touch.
- (+91) 8368514345
- L603, Edge Towers, Ramprastha City, Gurugram, 122006
- Mon - Fri: 10am - 7pm | Sat - Sun: 10am - 7pm
- elanorhomes@gmail.com
Frequently Asked Questions
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You may checkout as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept all major debit cards, credit cards, UPI, net banking, and other secure payment options provided by our trusted payment partners.
Are my payment details secure?
Yes. All payments are processed through secure third-party gateways. elanorhomes does not store your card or banking information.
What is the timeline for delivery?
Delivery typically takes 3–10 working days depending on your location. You'll receive tracking information once your order ships.
What is your return policy?
We currently don’t accept returns unless the item is damaged or defective. In such cases, please contact us at elanorhomes@gmail.com within 48 hours of delivery with an unboxing video so our team can assist you.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us at elanorhomes@gmail.com within 48 hours of delivery with an unboxing video so our team can assist you.
What if my order is delayed or missing?
If your order hasn’t arrived within 10 business days of shipment, or if your tracking shows ‘delivered’ but you haven’t received the package, please contact us atelanorhomes@gmail.com.
How do I contact customer support?
You can write to us anytime atelanorhomes@gmail.com. We're always happy to help with questions, feedback, or support.