Refund policy

Returns & Replacement Policy

At elanorhomes, every product is packed with love and care.

We currently do not offer returns once a product has been delivered.

However, if your order arrives damaged or defective, please inform us within 48 hours of delivery by contacting our support team at elanorhomes@gmail.com

Please include:

• Details of the issue (e.g., missing items, breakage, damage)
• An unboxing video clearly showing the original packaging and the delivered item
• Our team will review the issue and get back to you promptly with the next steps

We're here to ensure your elanorhomes experience is nothing short of delightful!

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Policy

Upon verification as per the Returns & Replacement Policy, we will provide either a refund or a replacement, as applicable.

• Refunds will be processed to your original method of payment within 15 working days of approval.
• For Cash on Delivery (COD) orders, please provide your bank account details to receive the refund.
• If your order is marked as "delivered" but not received, please notify us within 48 hours of the status update so we can investigate and assist you accordingly. No refunds shall be provided if the issue is not reported within the specified time limit.

Cancellation Policy

Orders can only be cancelled before the product is dispatched from our end.

In case of cancellation, a 2.5% deduction will be applied to cover payment gateway charges.

If delivery is attempted but not accepted and the product is returned to us for a prepaid order, a flat ₹200 deduction will be made to cover logistics and handling.

Late or Missing Refunds

If you have not received a refund within 15 working days after approval, please check with your bank or credit card provider, as processing time may vary.

If you have done this and still have not received your refund, please contact us at elanorhomes@gmail.com